Frequently Asked Questions
- What is flexTRAX?
- How much does flexTRAX cost?
- Is there a minimum contract to use flexTRAX?
- Is flexTRAX IIAS compliant?
- How can I purchase flexTRAX?
- When will I receive my equipment and software?
- Will a representative come to my pharmacy for setup and training?
- Does flexTRAX interface with my pharmacy software?
- Can I load product catalogs into flexTRAX?
- Can I continue using my current credit card processor?
- Do I need an internet connection to operate the flexTRAX system?
- Is customer support available?
- How does the flexTRAX system identify FSA items?
What is flexTRAX?
FlexTRAX is a point-of-sale system which provides the essential functionality of a POS without the complexity and is priced far below the industry average. FlexTRAX features business management and marketing tools, efficient and automated daily functions, and IIAS compliance, providing independent businesses with the resources to stay competitive at a price that fits their budget.
How much does flexTRAX cost?
There are no set-up costs and no installation fees. Flexible and affordable hardware options, including touch screens, are available to meet your business needs and budget. A low monthly fee includes customer support and software enhancements.
Is there a minimum contract to use flexTRAX?
There is a one year contract for the flexTRAX license.
Is flexTRAX IIAS compliant?
Yes, flexTRAX is IIAS compliant, so your pharmacy can be included on the SIGIS IIAS Merchant List. SIGIS membership is required for your business to become IIAS certified; your flexTRAX Account Manager can assist you in completing your SIGIS certification forms.
How can I purchase flexTRAX?
You can purchase flexTRAX equipment and software by calling our representatives, 1.800.444.8486.
When will I receive my equipment and software?
Your equipment and software will arrive approximately 7-10 days after you have placed your order. Expedited shipping is also available.
Will a representative come to my pharmacy for setup and training?
No representative is needed! The flexTRAX system is easy to set-up and arrives with the software preinstalled. You will also receive a manual which will include detailed instructions on how to set-up your hardware and operate your software. Your Account Manager is available to assist you with set-up by phone, and our customer support representatives are available by phone or email to answer additional questions.
Does flexTRAX interface with my pharmacy software?
Pharmacy Software Interfaces are available. Please contact a representative for available interfaces.
Can I load product catalogs into flexTRAX?
Yes! Product catalogs can be loaded and updated in flexTRAX. Please contact a representative for more information.
Can I continue using my current credit card processor?
At this time, flexTRAX credit card processing is provided by our partners at Heartland Payment Systems or BatchOut (Global Payments). Please contact a representative for more information on rates and services.
Do I need an internet connection to operate the flexTRAX system?
Yes, the flexTRAX system does require an internet connection.
Is customer support available?
Unlimited customer support is available 24/7 and is included in your licensing fee.
How does the flexTRAX system identify FSA items?
The flexTRAX system uses the SIGIS Eligible Items List to identify FSA and non-FSA items. As each item is entered, flexTRAX verifies the item for eligibility and clearly displays both the FSA eligible total and the transaction total.